Returns, Exchanges & Shipping
PRODUCTION & SHIPPING TIME
Bespoke Items: Crafted with precision and attention to detail, these made-to-order pieces typically require 2-8 weeks (excluding holidays) for production and delivery.
Limited Collection Items: For ready-made or made-to-order pieces within our exclusive collections, anticipate a 7-14 working day window for shipping and delivery, especially if alterations or resizing are needed. However, ready-to-wear pieces without alterations can be expected to ship within 2-10 working days.
For security, all deliveries mandate a signature and proof of ID. If unavailable, a rescheduled delivery will be necessary. After two unsuccessful delivery attempts, orders will revert to House of Klara headquarters.
Enjoy FREE domestic and international shipping.
For urgent shipping needs, reach out to firstname.lastname@example.org. We'll strive to meet your requirements. After payment clearance and order completion, an automated email containing your invoice and airway bill number will be sent. First-time customers, please check your SPAM/JUNK folder for this email. Should any issues emerge with your order, we'll promptly communicate and address them.
RETURNS & MODIFICATIONS
House of Klara is not responsible for any items damaged or lost in transit.
At House of Klara, we strive for impeccable customer service and want all our customers to be delighted with their purchases. However, as each piece is handmade, bespoke, and limited, outside of repairs and claims for defects, we do not accept returns at this time.
If your piece has been damaged or is defective upon delivery, please email email@example.com for a repair authorization within 12 hours of receiving your order so we can further investigate. Custom and personalized pieces cannot be returned unless a mistake was made or if repair is needed.
Please note we cannot accept returns for repair or modifications if the piece is not returned in its original packaging. The piece will be sent back to the customer as-is if the item or packaging has been tampered with.
Our jewelry undergoes rigorous quality inspections before dispatch. Damage from mishandling, such as stones falling out, isn't deemed a manufacturing fault and won't qualify for an exchange. For care guidance, please refer to our website's care instructions. We may decline returns for reasons including, but not limited to:
- General wear and tear
- Damage that has incurred after months of use without proper care
- If you have taken a House of Klara piece to be re-sized by other jewelers and there was improper care or handling
- Chipped or broken stones
However, please do contact us with your concerns and we will provide advice or fix the item at our discretion.
ORDER POLICY AND CANCELLATIONS
Ready-made items within our limited collections:
Please check with your personal bank regarding refund timings as most Banks take between 7-14 working days to issue the refund.
Bespoke and personalized pieces:
A minimum deposit of AED 2,500 is required for all Bespoke orders upon consultation.
Please note that all bespoke and customized pieces require a non-refundable deposit of AED 2,500 in order for us to start the process of creating your concept upon initial consultation. The total cost of the item will be provided to the client upon completion of the approved concept prior to production. Once approved, we require a 50% payment of the total price (on top of the deposit) in order to proceed with production. The final remaining payment must be settled via a payment link within 3 days from the invoice date before we can initiate delivery. We will not ship the jewelry piece until payment in full has been received.
We will provide invoices for each payment step to ensure client trust and comfort throughout the entire process.
For reservations on gemstones and diamonds, a deposit of at least 30% is required, and we can hold your selection for up to 3 weeks. Please note that deposits are non-refundable and cannot be transferred to another gemstone. When we source stones from conflict-free international locations, full payment for the stone is required upfront. This is because we cannot shoulder the financial risk should you change your mind. Rest assured, we will provide high-resolution images and videos of these overseas stones to ensure your satisfaction prior to purchase. However, such payments remain non-refundable.
In the unlikely event of an emergency or change of plans, please email firstname.lastname@example.org to discuss the cancellation or postponement of your bespoke order.
PRICE ADJUSTMENT POLICY
We are unable to offer price adjustments for previous purchases. Prices may fluctuate due to consumer demand, inflation, and other contingencies. Offers cannot be combined or used retroactively. We do not offer promotions or personal discounts, unless there is a general offer on the website.